Business requirements
Scope the real operational problem and define the system that needs to exist.
IT Systems Administrator CRM and Business Process Automation Infrastructure and Hosting Operations
Ahmed
Hassan
Builder. Operator. Problem Owner.
I administer CRM platforms, automate business processes, and operate the hosting infrastructure, servers, and release pipelines that keep business systems running.
One technical owner from requirement to production
Four connected layers replace the gaps between specialists.
Applications and data
Create bilingual business software, integrations, content systems, and reliable data models.
Infrastructure and release
Provision servers, automate releases, configure domains, mail, SSL, backups, and monitoring.
Support and continuity
Maintain the full environment, diagnose incidents, and keep every layer working together.
Technical ecosystem
Every named capability from the CV, organized by the layer it serves.
Backend and web
PHP 8.x
Laravel 13
BLBlade
MySQL
MariaDBAPIREST APIs
ELEloquent ORMFTLaravel Fortify
Frontend
JavaScript
Alpine.js
Tailwind CSS 4
Vite
HTML5
CSS3
RTLResponsive RTL layout
Infrastructure
Linux VPS
WHM cPanel
Apache
Nginx
SSHSecure shell
Git
DNSDomain systemsCIDeployment scripting
Mail and security
IMIMAP
TLSSSL/TLS
BRBackup and recoveryHDServer hardening
Integrations
Google OAuth
Analytics
Search Console
Google Drive
Meta Graph API
PMPaymobBXBitrix24 CRMWHWebhooks
CMS and ecommerce
WordPress
WooCommerce
Joomla
TPTheme and plugin work
Systems and networking
Windows Server
ADActive Directory
Routing and switching
FWFirewallsVMVirtualisationEPEndpoint management
Practice
RARequirements analysis
GAGap analysis
SDSystem design
SPSolution planning
PSProblem solving
DOCTechnical documentation
ARBilingual delivery
LLMLLM assisted delivery
Selected system
4ITX Cabin. A vertical business system for elevator and escalator companies, deployed per client.
4ITX Cabin
Elevator operations in one application
CRM and sales, installation projects, maintenance contracts, modernization orders, finance, purchasing, and inventory operate together in one application deployed per client.
- CRM and sales, installation projects, maintenance contracts, and modernization orders
- Finance, purchasing, and inventory in the same client application
- Single-tenant, with one application and one MariaDB 10.11 database per client
- Bilingual English and Arabic with right-to-left layout
- Live in production and used daily by an elevator company in Egypt, with a second deployment being prepared
- Source / documentation: https://github.com/4ITX/4ITX-Cabin-Showcase
Demo login: username [email protected], password demodemo
13 Laravel8.3 PHP10.11 MariaDB1 Live client
CRMSalesInstallation projectsMaintenance contractsModernization ordersFinancePurchasingInventory
BrowserLaravelMariaDBClient deployment
Username
demoPassword demoSample dataEnglish and ArabicBuild
Requirements, system architecture, application code, data models, and integrations.
php artisan testDeploy
One command release pipeline with validation, transfer, migration, and recovery controls.
deploy productionOperate
Web, database, mail, background jobs, monitoring, logs, and incident diagnosis.
status: healthySecure
SSL, firewalls, access control, backups, hardening, and disaster recovery.
backup: verifiedExperience circuit
Fourteen years across technical support, systems administration, consulting, IT leadership, and product delivery.
Technical Lead, IT Infrastructure & Software
Web development, managed hosting, business applications, and complete IT service delivery.
IT Manager
IT strategy, team leadership, infrastructure, systems administration, and vendor relationships.
System Administrator, Bitrix24 & Sales Automation
Remote server and network management, monitoring, incident diagnosis, and resolution.
IT Consultant
Requirements analysis, technical recommendations, and infrastructure and software implementations.
IT Technical Engineer
Escalated hardware and software troubleshooting beyond the help desk.
IT Technical Support
User support across phone, email, and in person for hardware and software faults.
Credentials and capabilities
Education, verified certification, self study, and professional capabilities.
MA
Computer Science
Modern Academy, Cairo. 2010.
Windows Server System Administrator
Microsoft Certified IT Professional.
Routing and switching
Cisco networking self study, no certification exam.
FWD
Web development
Egypt Future Work is Digital.
Web content management
Content systems and administration.
cPanel administration
Hosting and server operations.
Start a conversation
Tell me what you are building, repairing, or scaling. Your message is verified securely and delivered directly to [email protected].
Let’s build the whole system.
Bring the requirement, the difficult integration, or the infrastructure problem. We can trace it from idea to production.